Zhik Club Rewards T&Cs and Privacy Policy
Zhik Club Rewards Program - Terms and Conditions
Effective Date: 01/09/2026
1. Agreement to Terms
These Terms and Conditions ("Terms") govern the participation of eligible sports clubs ("Club", "You", "Your") in the Zhik Club Rewards Program ("Program") offered by Zhik Pty Ltd, ACN: 092 422 627 and/or Zhik USA LLC and/or Zhik EU BV ("Zhik", "We", "Us", "Our"). By submitting an Expression of Interest (EOI) or otherwise participating in the Program, your Club signifies its agreement to be bound by these Terms in their entirety. These Terms supplement Zhik's standard Website Terms of Use and Privacy Policy, which are incorporated by reference. If You do not agree to these Terms, do not participate in the Program.
2. Program Overview
The Program is designed to foster a collaborative relationship between Zhik and community sports clubs, offering a discount to affiliated Members on personal purchases, and a discount on Club operational gear purchases for the Club itself.
3. Eligibility and Application
3.1. Eligibility: Participation is open to incorporated or formally recognised sports clubs, actively involved in sailing, paddling, rowing, kite/foil, or other Zhik-approved water sports, subject to Zhik's verification and approval process.
3.2. Application: Clubs must apply by submitting an official Expression of Interest (EOI) via the designated online form on the Zhik website (zhik.com).
3.3. Account Requirement: As part of the application, the Club must designate a specific email address associated with the Club ("Designated Club Email"). This email address must be registered as an active customer account on zhik.com website prior to final approval. This account will be used to manage the partnership. Failure to have a registered account associated with the Designated Club Email will delay or prevent approval.
3.4. Approval: Zhik retains sole discretion to approve or reject any application based on its internal criteria. Submission of an EOI does not guarantee acceptance into the Program. Approved Clubs will be notified via email.
4. Club Leader and Account Management
4.1. Designated Club Email: The email address provided and verified during the application process will serve as the primary identifier for the Club's participation in the Program. The individual(s) managing this email and the associated Zhik.com account ("Club Leader") must have the authority to act on behalf of the Club.
4.2. Responsibilities: The Club Leader is appointed by the Club and is responsible for maintaining the accuracy of the associated Zhik.com account information, managing Program communications, and promoting the Program to Members using the provided unique Club Link, in accordance with these Terms.
4.3. Account Security: The Club is responsible for maintaining the confidentiality and security of the Zhik.com account associated with the Designated Club Email. Zhik is not liable for unauthorised access to, or misuse of, the Club's account arising from the Club's failure to secure its account credentials.
5. Member Affiliation and Benefit
5.1. Affiliation: Members affiliate with their Club for Program purposes by clicking the unique tracking link ("Club Link") provided by their Club prior to initiating a purchase session on zhik.com. This Club Link attributes subsequent qualifying purchases within that session (subject to cookie policies and browser settings) to the Club.
5.2. Member Discount: Affiliated Members are eligible for a discount (currently fifteen percent (15%) off RRP, subject to change by Zhik) on eligible personal purchases made directly on zhik.com when the purchase is correctly attributed via the Club Link. This discount is applied automatically at checkout for eligible items. Exclusions may apply (see Section 6). This discount may not be combinable with all other offers or promotions.
6. Discount Exclusions
6.1. Member Discount and Club Discount eligibility, and the discounts themselves, may not apply to certain items, including but not limited to: gift card purchases, shipping, taxes, duties, specific third-party products, potentially heavily discounted clearance items, or custom teamwear and made to order (MTO) orders (unless specified otherwise). Zhik reserves the right to determine product eligibility.
7. Club Discount
7.1. Access: Upon Program approval, Zhik will provide the Club Leader with instructions on how to access a twenty-five percent (25%) discount off RRP ("Club Discount") for purchases made directly by the Club for official Club operational use. This may involve a specific discount code, account setting, or ordering process.
7.2. Definition of Official Use: Refers to purchases directly funded by the Club for items essential to Club operations and not intended for personal resale or individual ownership by members. Examples include uniforms for paid staff/instructors, safety boat crew apparel, equipment for Club-owned training assets, or official Club event prizes. Excludes personal member purchases or general teamwear orders placed by members. Zhik reserves the right to verify intended use.
7.3. Limitations: The Club Discount applies to eligible Zhik products only (exclusions similar to Section 6 apply). It cannot be combined with the Member Discount on the same order and may not be combinable with other sales or promotions unless explicitly stated by Zhik.
8. Program Modifications and Termination
8.1. Modification: Zhik reserves the right to modify, suspend, or terminate the Program, or amend these Terms, at any time in, and or at, its sole discretion. Zhik will provide reasonable notice of material changes, by giving 30 days' notice via email to the Designated Club Email or by posting updates on the Zhik website. Continued participation after notice constitutes acceptance.
8.2. Termination by Zhik: Zhik may terminate a Club's participation for reasons including, but not limited to, violation of these Terms, inactivity, misuse of discounts, actions detrimental to the Zhik brand, or cessation of the Club's operations, with notice where appropriate.
8.3. Termination by Club: The Club may withdraw from the Program by providing 30 days' written notice to Zhik via the designated support contact.
8.4. Effect of Termination: Upon termination by either party, the Club's unique link will be deactivated and eligibility for discounts under the Program will cease.
9. Data Privacy
9.1. Collection and use of personal data (Club Leader information, potentially aggregated member purchase data for Program reporting) will be governed by Zhik's Privacy Policy. Participation signifies consent to data processing necessary for Program administration.
10. Intellectual Property
10.1. Zhik grants the Club a limited, non-exclusive, revocable license to use Zhik logos and promotional assets provided in the official Program Toolkit solely for the purpose of promoting the Program to its Members in accordance with these Terms and any provided brand guidelines.
11. Disclaimers and Limitation of Liability
11.1. The Program is provided "as is." Zhik makes no warranties regarding the Program's operation or benefits.
11.2. To the maximum extent permitted by applicable law, Zhik excludes all liability for any indirect, incidental, special, or consequential losses or damages arising from participation in the Program. Zhik's sole and maximum liability for any claim relating to the Program is limited, at Zhik's discretion, to one or both of the following: (a) correcting the error giving rise to the claim, including reapplying any Member Discount or Club Discount that was not correctly applied to an eligible transaction; or (b) suspending or terminating the Club's or affected Member's participation in the Program. Zhik has no liability for monetary compensation beyond the value of the specific discount not correctly applied.
11.3. Nothing in these Terms excludes, restricts, or modifies any statutory rights, consumer protections, warranties, or remedies that cannot lawfully be excluded or limited under the laws applicable in your country or jurisdiction of residence.
12. General
12.1. Governing Law: These Terms are governed by the laws of the country where Zhik's local entity or authorised distributor is established, unless otherwise required by mandatory local law. Any disputes arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of that country.
12.2. Relationship: Participation does not create any agency, partnership, or employment relationship between Zhik and the Club.
12.3. Entire Agreement: These Terms, together with the referenced policies, constitute the entire agreement regarding the Program.
12.4. Contact: For Program inquiries, contact sales@zhik.com
Zhik Club Rewards Program - Privacy Policy Supplement
Effective Date: 01/09/2026
1. Introduction and Scope
This Privacy Policy Supplement explains how Zhik Pty Ltd, ACN: 092 422 627 ("Zhik", "We", "Us", "Our") collects, uses, discloses, and protects personal information in connection with the Zhik Club Rewards Program ("Program").
This document supplements Zhik's main Privacy Policy, which describes our overall data handling practices. Please read both documents carefully. By participating in the Program, either as a Club representative or as a member utilizing Program benefits, you acknowledge the practices described herein.
This Supplement focuses specifically on personal information processed because of the Program's operation.
2. Information We Collect for the Program
Information from Clubs (During Application/Onboarding):
Club Name, Location (Address, Postcode, City, State, Country), Website/Social Media URL, Primary Sport(s), Estimated Member Count.
Information about the individual submitting the EOI: Full Name, Role/Position in Club, Email Address.
Information about the designated primary contact for the Program: Designated Club Leader Full Name and Designated Club Email (which must be associated with a registered Zhik.com account).
Information Related to Affiliated Members:
When a user clicks a unique Club Link provided by a partner Club, our systems may associate that user's browsing session or purchase transaction with the specific Club ID embedded in the link.
If a purchase is completed, we collect standard transaction data (products purchased, order value, date/time, etc.) linked to the purchasing account (if logged in) and associate this transaction with the referring Club for the purpose of applying the Member Discount and Program reporting.
Information from Club Leaders (Ongoing):
Login credentials and activity within the associated Zhik.com account related to viewing Program resources or accessing the Club Discount.
Communication records related to Program support and administration.
3. How We Use Information Collected for the Program
We use the information collected specifically for the following Program-related purposes:
To Assess Club Eligibility: Evaluating EOI submissions against Program criteria.
To Administer the Program: Setting up the Club account, generating the unique Club Link, communicating with the Club Leader regarding Program updates, support, and account matters.
To Enable Member Benefits: Using the Club Link affiliation to apply the 15% Member Discount at checkout for eligible purchases (subject to system capabilities).
To Facilitate the Club Discount: Allowing Club Leaders to access the Club Discount for official Club purchases at checkout.
To Provide Program Support: Responding to inquiries from Club Leaders or Members regarding the Program.
To Improve the Program: Analyzing aggregated and anonymized data about Program usage (e.g., number of affiliated members making purchases) to understand performance and make improvements.
To Communicate Program Updates: Informing Clubs about changes to the Program, Terms, or benefits.
To Prevent Fraud and Ensure Compliance: Monitoring Program activity for compliance with the Terms and Conditions.
4. Legal Basis for Processing
Our legal basis for processing personal information in connection with the Program typically includes:
Program Performance: Processing necessary to fulfil the terms of the Program as stated.
Legitimate Interests: Processing necessary for our legitimate interests in operating and promoting the Program, supporting grassroots sports, understanding Program effectiveness, and preventing misuse, provided these interests are not overridden by your data protection rights.
Consent: Where required by law (e.g., for certain marketing communications separate from core Program administration).
5. Data Sharing and Disclosure
We share information collected for the Program only as necessary:
Within Zhik: With relevant internal teams (for example, Marketing, Sales, Finance, IT, Customer Support) involved in administering the Program.
Service Providers: With third-party vendors who assist us with Program operation, such as our e-commerce platform provider, email service provider, potentially future loyalty platform providers, analytics providers, and accounting systems. These providers are contractually obligated to protect the data and use it only for the services they provide to us.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
6. Data Security
We implement reasonable technical and organisational measures to protect the personal information collected for the Program against unauthorised access, disclosure, alteration, or destruction. These measures are detailed further in our main Privacy Policy.
7. Data Retention
We retain personal information related to the Program for as long as necessary to fulfil the purposes outlined in this Supplement and our main Privacy Policy, including administering the partnership, complying with legal obligations, resolving disputes, and enforcing agreements. Specific retention periods may vary.
8. Your Rights and Choices
Individuals (including Club Leader and Members) have rights regarding their personal information under applicable privacy laws or equivalent privacy laws in your region. These rights, including rights to access, correct, delete, or restrict processing of your data, and how to exercise them, are detailed in Zhik's main Privacy Policy. Club Leader can manage their account information by logging into Zhik.com.
9. International Data Transfers
As a global company, information collected may be transferred to, stored, and processed in countries outside of Australia where Zhik or its service providers operate. We take steps to ensure such transfers comply with applicable data protection laws, as outlined in our main Privacy Policy.
10. Children's Privacy
The Zhik Club Rewards Program is not directed towards children under the age of 16, and we do not knowingly collect personal information from them for Program purposes.
11. Changes to This Policy Supplement
We may update this Privacy Policy Supplement from time to time to reflect changes in the Program or legal requirements. We will notify Club Leaders of significant changes via email or by posting the updated policy on our website, indicating the effective date.
12. Contact Information
If you have questions about this Privacy Policy Supplement or our data practices related to the Zhik Club Rewards Program, please contact us using the details provided in our main Privacy Policy or via the dedicated Program support email: sales@zhik.com
