WARRANTY RETURNS
To request a product return or warranty claim, please read either of the below and click to complete the required form.
RETURNS
Please note that all product returns from Canada must be sent to Zhik’s closest warehouse located in Columbus, OH, USA. All shipping costs associated with this return are the responsibility of the customer.
If you need to return a product for a refund, you can do so by completing the Returns Form within 30 days of purchase.
Simple 4-step returns process:
- Complete the Returns Form and click the SUBMIT button.
- We will email you a Returns Order Slip.
- Print your Returns Order Slip, enclose with the item(s) that you wish to return and send to your regional Zhik Warehouse in Columbus, OH, USA.
- Once your return is received and checked, your refund will be issued within 7 days.
Please note that you will be responsible for the delivery charges associated with returning the product to us, the product must be sent to Columbus, OH, USA. Please note that applicable tax and duty are non-refundable.
Products must be returned in original condition to be accepted as a return. Products must be unworn, unwashed and in a fully resalable condition. Returned items must be accompanied by all packaging, swing-tags and any related accessories and instruction booklets. Product packaging should be left unmarked with no stamps or labels affixed.
No refund will be processed for items that are returned incomplete, damaged or soiled. Items can be returned using the same delivery packaging it was delivered in, however please note that any items returned with postage labels attached directly to the product packaging will not be accepted for refund.
Returns will be inspected on arrival, and if the above conditions are met, a refund will be issued for the returned products within 7 business days. Refunds are credited back to the form of payment used for the original purchase.
Instead of exchanges, we now offer a more efficient process – send your unwanted product to us for a refund and place your order for the replacement directly on zhik.com - this means you'll get your replacement product much quicker!
WARRANTIES
Zhik takes great pride in the design and production of its quality products. All Zhik products are warrantied for two years from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Our manufacturer’s warranty doesn’t override your standard regional consumer guarantees.
Zhik reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use. All warranty returns are handled through your retailer/place of purchase. If you have purchased through an official Zhik retailer – your claim must be processed through them.
All warranty claims must be submitted with proof of purchase & high-resolution photos.
