Frequently Asked Questions

Zhik accepts all cards connected to VISA, Mastercard, Amex, Apple Pay, Google Pay, Instant Pay and Paypal. For gift vouchers, pay by entering your code in the “discount code” box on the checkout page.

All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and to prevent fraud.

This may be due to a fault with your card or bank. First, please check with your bank to make sure there is no fault on their side. If there are no problems there, please contact our dedicated customer service team who will be happy to help you.

Due to our systems being automated, we are not able to cancel orders. Any order that is no longer required and has been delivered can be returned using the returns form on our website. Visit our Returns & Warranties page for more information.

Your payment will be taken when your order is placed (at checkout).

Some of our items will be re-ordered and therefore available again in the near future. Some products are however seasonal or limited edition and will perhaps not be restocked again. If a product is not available and you wish to know when or if a specific product will be restocked again, you can always contact us HERE and we will help you with your product inquiry!

For delivery times and rates please visit our Delivery Information Page.

Europe, Africa & the Middle East

United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates

Asia Pacific

Australia, New Zealand, Hong Kong, Singapore, Malaysia, South Korea, Taiwan, Thailand, Philippines (the), China, Macao, India

Americas

United States of America, Canada

You can find all delivery information and prices on our Delivery Information page. Please note delivery options and costs are different in each region and country

You can find out delivery types and timings on our Delivery Information page. Please note delivery timeframes are different in each region and country.

You may return an item for whatever reason within 30 days of delivery. Return items must be in an as new condition, unworn, clean and with all of their original packaging and tags. Further information can be found on our Returns & Warranties page.

Please return your items by following the instructions enclosed with your online purchase and then place a new order for the size/colour you want. Or, find more instruction on our Returns & Warranties page. Unfortunately, we do not offer exchanges at this time.

You may return an item for whatever reason within 30 days of delivery. Return items must be in an as new condition, unworn, clean and with all of their original packaging and tags. Further information can be found on our Returns & Warranties page.

Yes, you can. Please follow the instructions on our Returns & Warranties page page to send your item back.

Unfortunately, you cannot do this at the moment. However, you can find the quickest and easiest way to return your item to us by visiting our Returns & Warranties page.

We are so sorry this has happened. Please notify us via email HERE, quoting your order number and then proceed to our Returns & Warranties page to request a return. Please ensure that you clearly describe on the returns form what/where the damage or fault has occurred (or is visible) and we will refund you for the affected item(s). T’s and C’s apply. For replacement items we suggest you re-order to minimise delay. See more information on Returns & Warranties.

We have put together size guides to help find the right fit for you. These can be found on each product page.

Typically, our onshore and clothing ranges run small.

Our products are designed with specific sports and uses in mind, so they are all cut slightly differently. For instance, an offshore jacket has a looser cut to allow for layering up underneath. A base layer may have a slim cut to keep it close to your skin. Have a look at our size guides to find the best fit for you. You can always return your item for a refund and replace with a different size if you prefer a different fit.

Base layers are designed for wicking moisture from your skin and are usually best when worn very close to the skin in a slim fit.

A middle layer is designed to add warmth by trapping heat close to you. A middle layer should fit comfortably, allowing freedom of movement, but should not be too loose or it will not be able to trap warm air.

An outer layer is a weatherproof layer that should fit with enough room to allow you to layer up underneath for warmth. Make sure it is comfortable and is long enough in the body/ sleeves/ legs to protect you from the elements. Our size guides will help you find the best size.

Learn how to properly take care of your technical sailing gear with our Product Care instructions.

Yes. Please visit our Returns & Warranties page.

We at Zhik strive to create top quality gear that will last throughout the rigorous sporting life of our customers. Durability and environmental impact sit at the core of our design process to limit the need to replace products and increase their life span.

We have a network of dedicated Zhik Repair Partners around the world, set up to repair garments to the high standards that we require. So you can increase the lifespan of your Zhik garments and eliminate the need to prematurely replace item.

Please CLICK HERE to find a Zhik Repair Partner in your region.

In the product details and features section of each product page on our website you will find a description of materials used in the construction of each product.

At Zhik, our love of the water demands our commitment and support for sustainable initiatives to ensure a cleaner environment. First and foremost, our products are Made For WaterTM and built to the highest of quality.

A key objective of Zhik’s Research & Development is to significantly reduce the environmental impact of our products and create sustainable manufacturing processes. We are on a journey to have our entire product range sourced from sustainable and recycled materials. Inspired by these learnings, Zhik’s design team have collaborated with leaders in the field of sustainable fabrics and materials.

1. If you have received a lifetime discount as part of your investment in Zhik, you must be logged in to your Zhik Investors Account i.e. if you place an order on our public website without signing in, your discount will not be recognised.
2. Discounts are only applied during checkout (but before payment).
3. If you have received a one-time use voucher as part of your investment in Zhik, you must log in (following the steps above) to activate the voucher, which will then be sent to you by email. Once you have received your one-time use voucher it can be used on either your Zhik Investors Account or the public website. We recommend you use your Zhik Investors Account as it provides you with a number of features that make shopping with Zhik a much smoother process.

Zhik Investors Accounts are designed to make your ordering and account management smooth and efficient. When you are logged into your zhik.com online account you can:

• Order products
• Save orders so you can come back and checkout later
• View past orders
• Create a wishlist or save products you want to look at again in the future
• Manage payment methods by adding or removing credit cards so your card details pre-populate at checkout
• Manage addresses billing and shipping including the ability to add multiple addresses
• Check gift card balances
• Subscribe or unsubscribe to our newsletters

Pricing, Sales and Discount Offers

When you login to your Zhik Investors Account you will have access to Zhik’s retail product catalogue and the pricing you will see is the recommended retail price (RRP). When you have finished shopping, for lifetime discount investors, your discount will be automatically applied when you proceed to checkout. During the checkout process (but before payment).

For both one-time use vouchers and lifetime discounts, your discount applies exclusively to full-priced items and cannot be used in combination with any other offers. However:

• If an item has already been discounted by a percentage that is lower than the one your entitled to, you can use your Zhik Investors Account to purchase the item and you’re higher percentage will apply.
• If an item has been discounted by a percentage that is higher than the one you’re entitled to you cannot buy it using your Zhik Investors Account.

Products

Some new products may be excluded from the CSF Investor Discounts Program at Zhik’s discretion. Purchases made under this Program may be subject to volume maximums during periods of limited stock availability. The timing and quantity of any such maxims are at Zhik’s discretion.

Not available for resale

Discounts offered under this program cannot be used to purchase stock for re-sale.

Not transferrable

Discounts, benefits and privileges extended to investors are not transferrable and may only be used by the CSF Investor (by whom the investment in Zhik was made).

Freight, Duty & Taxes

Discounts cannot be applied to freight, duty or tax charges, if any, that may be applicable at checkout. Zhik’s standard freight and delivery policy applies. The freight cost provided at the end of your order is the default parcel post rate for your region. If you wish, there’s an option to upgrade to Express Post at an additional charge during checkout, but before payment. For more detailed delivery information see here.

If your order has not arrived within the estimated delivery time, please contact our customer service team for an update.

As a Zhik Investor, you may not be eligible for some "free freight" promotions (which you might see advertised on the public website from time to time). This is because you're able to purchase at an already discounted price compared to the public.

Vouchers and Gift Certificates

Vouchers and Gift Certificates are not redeemable for cash. You can check remaining balances online here

Out of Stock Items

When shopping on your Zhik Investors Account (and also on the Zhik public website) you may see a particular size or colour ‘greyed out.’ This means that the item is out of stock and can’t be ordered. You can either use the ‘notify me’ function. or email us at investors@zhik.com and ask when new stock is expected to arrive. If we have any information, we’ll email it to you.

Occasionally you may order an item that appears to be in stock we may find that it has already been allocated to an order in front of you. Or it might be that the item is damaged and can’t be sold. If this happens the item will be removed from your order, and the cost will be fully refunded.

Product Care

If you’re not sure how to clean or care for a Zhik product that you’ve bought please let us know by email investors@zhik.com. Or, if an item becomes damaged and you’re not sure how to repair it, send us a couple of photos and we’ll try and help. For more detailed product care information see here

Returns

If you need to return a product for a refund or change of size, you can do so by completing the Returns Form within 30 days of purchase.

It’s a simple 4 step process:

1. Complete the ‘Returns Form’ which you’ll find here: www.zhik.com/returns and when done click, the ‘SUBMIT’ button.
2. We will email you a Returns Order Slip.
3. Print your Returns Order Slip, enclose with the item(s) that you wish to return and send it back to Zhik.
4. Once your return is received and checked, your refund will be issued within 7 days.

Please note that you will be responsible for the delivery charges associated with returning the product to us and that any applicable tax & duty charges are non-refundable.

For complete information on our returns policy please see here

Exchanges

Instead of exchanges, we offer a more efficient process – send your unwanted product to us for a refund and place your order for the replacement directly on zhik.com. This means you'll get your replacement product much quicker!

Warranties

Should an item fail, you should check to see if it’s covered by the Zhik Warranty – you’ll find it on the Zhik website here: www.zhik.com/returns

Terms and Conditions

Unless amended in this FAQ, Zhik’s standard terms & conditions otherwise apply to your purchases from Zhik.